Moments

Support — Moments (Byhubo)

Install, add the theme block, publish this week's homepage offer, and email if you need a hand.

Contact

Paul ByHubo · hello@byhubo.com

We usually reply within one business day (UK).

Email support

Stuck on the block? Book Sale-week homepage setup or email hello@byhubo.com.

Quick start

Three steps to put this week's offer on the homepage.

1. Install Moments
Install from moments.byhubo.com/install.
2. Add the homepage hero
In Shopify admin → Online Store → Themes → Customize → Home → Apps → add Moments - Homepage hero.
3. Publish this week's offer
Open the Moments console, set the offer and dates, then publish.

What Moments does

Puts this week's offer on your homepage for a date window. When the window ends, the Moments block goes empty. It does not restore your previous theme hero.

Proof

Served → clicks → heuristic orders. Not a claim of proven incrementality.

Not Moments

Not a popup. Not an announcement bar. Not email or SMS. Keep Klaviyo / Attentive.

FAQ

Straight answers for Theme Editor labour, billing honesty and what Moments is not.

Do I have to rebuild my theme every sale week?: No. Add the Theme Editor block Moments - Homepage hero once (Theme Editor → Home → Apps). After that you schedule this week's offer in Moments and press publish. You are not rebuilding the theme for each sale window.
What happens when the sale window ends?: The Moments block goes empty. It does not restore your previous theme hero. If you still want that older content on the homepage put it back in Theme Editor yourself (or book a short drop-in if you want a hand).
Is Moments a popup or an announcement bar?: Neither. It is a homepage hero campaign block. It does not cover the page. It is not another sticky strip. Keywords we care about are homepage campaign / sale week — not announcement bar.
We already use Klaviyo / Attentive — do we replace them?: No. Moments sits alongside email and SMS tools. Keep Klaviyo or Attentive for the send; Moments is for the homepage offer that should match that send.
Do I need a card / will you charge £79 today?: Free to try — no card today. Starter at £79 a month is the intended price; we are not charging yet. We will tell you clearly before any paid plan begins. When paid begins it is intended via Shopify Billing.
What does Proof actually show?: Proof shows served → clicks → heuristic orders for that campaign window. It is not proven incrementality and it is not "attributed revenue" as a marketing claim.
Does paying for setup unlock app features?: Paying for setup does not unlock app features, plans or limits. No card is taken in the app.
I'm stuck adding the block in Theme Editor — what now?: In Shopify: Online Store → Themes → Customise → Home → Apps → add Moments - Homepage hero → save. Then open Moments and publish your first campaign. Prefer Sale-week homepage setup (booking on this page) or email hello@byhubo.com — Paul. That service does not unlock app features, plans or limits. Capacity is limited; it is not unlimited white-glove.
Is Moments on the Shopify App Store?: Not as a live listing URL we can paste yet. Submitted is not the same as published. Install today via moments.byhubo.com/install. We will not invent a listing link.

Help

Email hello@byhubo.com — we usually reply within one business day (UK). See Privacy and Terms.

Email hello@byhubo.com Install on Shopify